PRIVACY POLICY

PRIVACY POLICY

The website located at: www.wendymurraydesign.com (Website) is operated by Wendy Murray [Wendy: Please insert your ABN here] and is referred to in this Privacy Policy as “we”, “us”, “our” and similar grammatical forms.

By using our Website or accessing our goods or services, you are accepting the terms of this Privacy Policy, and you are consenting to our collection, use, disclosure, retention and protection of your personal information as described in this Privacy Policy.

We appreciate that your privacy is important to you, and we will continue to protect the personal information you provide us and we will manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment.

When do we collect Personal Information?

We do not automatically collect personal information from you, such as your name, address, phone number, email address or other personally identifiable information about you (Personal Information).

We collect three categories of information when you use our Website or make a purchase from us, being:

the Personal Information you voluntarily provide — that is, we collect Personal Information with your informed consent;
anonymous non-Personal Information about how you use our Website; and
“cookie” based information that makes your use of our Website easier by recording your preferences so that when you return to our Website the “cookie” re-loads that information into your web browser.

For example, we will collect Personal Information from you when you register on our Website, place an order, subscribe to our newsletter, respond to a promotional offer, competition or survey or fill out a form related to any customer service feature operating on our Website.

Why do we need to collect Personal Information?

We collect Personal Information when you volunteer that information that is reasonably necessary in order for us to provide you with a service or a good.

We may also use your Personal Information to send you newsletters as well as marketing or promotional offers and answer any inquiries you may have of us.

However, even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.

What information do we collect?

The type of information we collect from you will depend on how you interact with us and our services.

If you purchase a good from us, whether in-store, online or over the phone, we will collect the following Personal Information: your first and last name, your phone number, your email address and your billing/shipping address.
If you subscribe to our newsletter, we will collect your email address.
If you submit information to us via a webform, we will collect the data requested in that webform that being your first and last name, your phone number, your email address and any other information that it is necessary for us to process the data sent via webform.

General information about visits to our Website is collected by our computer servers, with small pieces of data (“cookies”) that our Website transfers to your computer’s hard drive through your web browser (if you allow the delivery of “cookies”).

The “cookies” help a Website remember preferences and understand how use the Website and various different features, and in turn help the Website run smoothly and provide the best experience for visitors. The anonymous non-Personal Information that we collect and analyse is not Personal Information as described in the Privacy Act.

Why do we use “cookies” and other web use tracking technologies?

When you access our Website, a small file containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer.

The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer cannot be used to discover any Personal Information such as your name, address or email address. “Cookies” merely identify your computer to our Website when you visit us.

Our Website is hosted by Shopify Inc. (‘Shopify’), which provides us with the online e-commerce platform and allows us to provide this Website to you. Shopify may collect personal data from you when you visit this Website by installing functional cookies, performance cookies, advertising cookies and/or social and content cookies on your device.

Function cookies include:

User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts.

Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

Performance cookies include:

First party analytics cookies which are used to estimate the number of unique visitors to improve our Website and to detect the most searched for words in search engines that lead to a webpage.

Third party analytics cookies which help measure how users interact with our Website content. These cookies “remember” what users have done on previous pages and how they have interacted with the Website.

For more information about cookies, Shopify’s cookie policy is viewable at: https://www.shopify.com/legal/cookies. Shopify’s Privacy Policy can be found over here: https://www.shopify.com/legal/privacy.

We may also Google Analytics to collect information about how our Website is being used and to gather statistics about our visitor s such as their browsers and geographic location. Google Analytics is not used to collect Personal Information.

How do we store your information?

Your information, including Personal Information, will be stored through Shopify’s servers and Mailchimp’s servers.

We will also store your information, including Personal Information, via written documentation in sales books), Zoho Docs and Microsoft Excel Spreadsheets located on our computers.

By using this Website, you consent to Shopify’s collection, storage, and use of your Personal Information in accordance with Shopify’s privacy policy available at: https://help.shopify.com/en/manual/your-account/privacy.

By using this Website, you also consent to storage of your Personal Information with Mailchimp’s servers in accordance with their privacy policy.

We use different technologies and procedures to help protect Personal Information from unauthorized access, loss, alternation, disclosure or use.

Our commitment to data security means:

We have physical access and authorization controls internally;
we have procedures to limit access to Personal Information within our organisation, including password access controls and authorisation limits; and

we use service providers that indicate their use of security measures such as administrative, technical or physical safeguards.

What use do we make of your Personal Information?

We use collected information to communicate with you in relation to any purchases you make from us. In addition, we will communicate with you in relation to your general enquiries to us.

We may send you information and updates about our products or services or information about our business that we provide to our customers. In addition, we may send you occasional news about our business and newly launched products or services, as well as or special promotional offers.

If at any time you would like to stop receiving future commercial messages from us, you can follow the instructions access through the unsubscribe function at the bottom of each email.

We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our agreements, Website policies and terms & conditions, or protect ours or others’ rights, property, or safety.

Do we share your Personal Information with other Third Parties?

The information you provide when you sign up to our mailing list may be shared with The Rocket Science Group LLC trading as ‘Mailchimp’ (Mailchimp), our email marketing provider, which allows us to create, send and manage email and newsletter campaigns and which Mailchimp sends on our behalf. By signing up for our mailing list, you consent to Mailchimp’s use and processing of your Personal Information in accordance with Mailchimp’s privacy policy available at: https://www.intuit.com/privacy/statement/.

We may, from time to time and only as far as is reasonably necessary, share your Personal Information with our web developer in order to service and provide you with the Website.

How can I access the Personal Information that you collect?

We are happy to provide you with details of Personal Information held about you. APP 12 allows you to get access to, and correct, the Personal Information we hold about you. To access this information, you need to email or write to us using the contact details below.

APP 13 allows you to ask us to take reasonable steps to correction any Personal Information that is inaccurate, out of date, incomplete, irrelevant or misleading.

If you believe that your Personal Information has been misused, you can inform us of your complaint by writing to us at hello@katherinemoncrieff.com.au and we will attempt to resolve the matter.

If you are not satisfied with the outcome of your complaint you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
OAIC complaints page: http://www.oaic.gov.au/privacy/privacy-complaints

Third party links

Our Website may include links to websites operated by third parties. We have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our Website and welcome any comment about linked websites.

Terms and Conditions

Please also visit our Website terms and conditions located [Link to Terms of Use] which sets out the conditions of use and limitations of liability governing the use of our Website.

Your Consent

By using our Website, you consent to this Privacy Policy.

Changes to our Privacy Policy

If we decide to change this Privacy Policy, we will post those changes on this page, and update the Privacy Policy modification date below.

This Privacy Policy was last modified on [19 December 2022]